The practice has registered with the BHIP Accreditation Programme (Black Health Improvement Programme). We will be working towards the following 10 pledge charter and have recently achieved bronze status:

• Inclusive Leadership
• Inclusive, and accessible recruitment and selection
• Diverse publicity, promotion, and marketing within reception areas
• Effective engagement and inclusive activities, including supporting documentation
• Greater cultural awareness in clinical consultations and diagnosis
• Delivering appropriate communication support across patient population
• Effective complaints policy and procedures including harassment and bullying policies and procedures
• Greater cultural awareness of signposting and referral pathways
• Increasing the diversity voice in patient involvement and engagement
• Improvement in the data collection and monitoring of patient’s ethnicity

For more information on the programme, please visit www.cahn.org.uk/bhip.

Some of the resources available on the website are :

• Activities
• Community meetings
• Counselling service
• Domestic violence support

To view their website, please visit www.cahn.org.uk.

First Contact Physiotherapists (FCPs) are physiotherapists based in GP surgeries with extensive experience in the assessment and management of bone, joint and muscle problems, which means you may not need to see a GP and you get faster access to seeing the right person.

You will be assessed by the first contact physiotherapist, who will then recommend the most effective treatment options for you. This may also include onwards referral for investigations or to a specialist service.

If you are aged over 16 and are concerned about a musculoskeletal problem, you may be offered an appointment with the FCP.

These types of conditions include:

• Joint pain
• Tendon or ligament problems
• Muscle pain
• Sporting injuries
• Neck pain
• Back pain
• Soft tissue injuries
• Osteoarthritis
• Trapped nerves
• Sciatica

If you need to be reviewed for one of these conditions, please contact the practice and they can book you an appointment.

If you need help with an urgent dental problem, call our Urgent Dental Care Service on 0333 332 3800, available from 8:00 to 22:00 everyday, including weekends and bank holidays.

Please note:

• The above number should not be used by patients who have a regular dentist during normal surgery hours.
• This is an appointment only service – the Urgent Dental Care providers do not operate a ‘drop-in’ service at any Greater Manchester locations.
• Each one off urgent dental care appointment is a fixed NHS patient charge of Band 1, which is currently £23.80. This fee shall be paid each time you access Urgent Dental Care Services.

If you need help finding an NHS dentist, please visit www.nhs.uk

Find your nearest Dentist

How it works

The service is provided according to strict clinical criteria, and when you call you’ll be assessed by a member of our clinical team. Urgent dental problems include the following conditions, which should receive self-help advice and treatment (where appropriate) within 24 hours:

• Dental and soft-tissue infections
• Severe dental and facial pain: that is, pain that cannot be controlled by the patient following self-help advice
• Fractured teeth or tooth

The service operates from 14 different locations across Greater Manchester and patients can choose to be seen at the location most convenient for them.