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Walkden Medical Centre News

Feb 2020

February is LGBT History Month which aims to promote tolerance and raise awareness of the prejudices faced by lesbian, gay, bisexual and transgender people.

The LGBT History Month website has lots of useful background information and resources for schools, including toolkits and suggested lessons, and details of the theme for each year.

NHS 111


We ask you to call 111 when the practice is closed if non-urgent medical advice is required.


Available 24 hours, call for any health concerns.

Opening Hours

Reception hours are 08:00 - 18:30 Monday to Friday.

On the day appointments can be booked at reception, either in person or by telephone, from 08:00 onwards.



Free Lung MOT

Thousands of people in Salford will be offered a free lung MOT to improve early detection rates of lung disease. Patients aged 55 to 74 who smoke or who have smoked in the past will be sent a letter from their GP inviting them to book a check which includes spirometry (breathing checks). The first round of the lung health check pilot will be carried out at Walkden Gateway before being available in other parts of the city later in the year.

See website for further details



Physiotherapy self-referrals

You can access NHS physiotherapy without seeing your GP first. It can be accessed via the link below or our practice website.


Free adult learning now available

Corinth Training C.I.C. are offering free local adult education. See website for further details

Or contact Paul for further information on 07482 606808 or email


Being You Centre at St Anne’s Hospice

This drop in service is available to those living with a life-limiting illness, who may be experiencing physical, psychological, emotional or social issues. They will take the time to listen to you and your concerns, and work with you to help you overcome them. Everyone’s needs are different, and we’ll tailor your care to your own individual needs. Following an assessment, you may be referred to some of our specialist services, depending on your needs, wishes and goals. Telephone: 0161 702 8181 Email:

See website for further details


Dry January

Alcohol Concern launches its Dry January campaign this year hoping even more people can experience the benefits of giving alcohol for a month which include saving money, better sleep and mental health.

See website for further details


Opiates In General Practice

According to new figures published this week by Public Health England, one in eight adults in the UK is currently on one of these drugs, which include co-codamol, tramadol and morphine. There were 141 million prescriptions issued for them last year, up from 89 million in 2008.

If you are one of these people please be aware these medications are highly addictive.

Please speak to your doctor if you would like help cutting down and stopping.

Please see these links for further information. One is a link to a BBC show called Horizon which recently featured local GPs discussing the problem.

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

confidentiality policy

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

freedom of information

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

access to medical records


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

We have a form you may wish to use to record your issues which you could pass on to our manager. Walkden Medical Centre Complant Form

Further written information is available regarding the complaints procedure from reception and available here.

Complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

violence policy

Do Not Attend (DNA) Policy

When a patient does not attend for an appointment it makes it impossible to allocate to another patient. We implement a DNA, do not attend, policy.

Walkden Medical Centre DNA Policy

Consent Protocol

Where possible a clinical should be satisfied that a patient understands and consents to a proposed treatment, immunisation or investigation. We have a consent policy in place within the practice.

consent protocol

Walkden Medical Centre Practice Charter

We would like to make all our patients aware of their rights when they visit us and also their responsibilities. The care of your health is a partnership between yourself and the primary healthcare team. The success of the partnership depends on an understanding of each other's needs and cooperation between us

Our responsibility to you:

  • you will be greeted courteously

you have a right to confidentiality

new patients will be directed to our website

our surgery building will be welcoming easy for patients to find their way around and appropriate to the needs of users including the disabled

you have the right to register with an NHS practice subject to the practices acceptance criteria this will not be based upon sex age gender sexual orientation race religion or disability

be allocated a named accountable

GP request to see a certain GP however whether they are available cannot be guaranteed

see your medical records subject to the limitations of the law

have your treatment explained properly to you, we have interpreter services available on request

be referred for necessary treatment with a specialist when your GP thinks it is necessary

you will be given the result of any test on request at your next appointment

complain, if you feel it is necessary, to our practice manager without your care being affected

request a home visit if possible before 11 AM from one of our GPs

seen on the same day, if we are open, if it is urgent

Your suggestions and comments about the services will be considered sympathetically and any complaint dealt with, as per our complaint policy.

  • Your responsibility to us:

treat NHS staff and fellow patients, carers and visitors politely and with respect. We operate a zero tolerance policy and do not accept violence racial sexual of verbal harassment

be on time to appointments. We cannot guarantee to see you if you are more than 10 minutes late .

listen carefully to advice on your treatment and medication. Tell the doctor about any other treatments you are already taking including over-the-counter or homoeopathic remedies.

Keep your appointments and let the surgery know as soon as possible if you cannot make it

Do not ask for information about anyone else unless it is on record we have the patients consent

Tell us of any name or address change so our records can be accurate

Home visits should only be requested if you are really too ill in to get to the surgery

Please allow sufficient time for your consultants’ letter or the results of any tests to reach us.

An appointment is for one person only-where another member of the family needs to be seen or discussed, another appointment should be made.

Out of hours call should only be requested if they are felt to be really necessary ·book routine appointments in plenty of time

care for yourself if you feel able to. Do what you can to look after your own health and follow advice on following a healthy lifestyle

order your repeat prescriptions in the week before you run out of the items. Please allow us 2 working days to prepare your prescription.

book your appointment with the most appropriate health professional

tell us if you have any constructive suggestions about how we can improve our services to you within the resources available

park your vehicle with consideration for others

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website