Accessible Information Standard

The Practice wants to communicate better with our patients to ensure that we always meet the Accessible Information Standard.  This will allow the practice to identify those patients that may need extra help from the staff, adaptations to correspondence sent to patients, methods of communication, accessing external assistance. In order for the practice to understand patients’ needs we need you to tell us what changes you require?

Once we are aware of the changes your required, we will endeavour to implement them as soon as possible to ensure we meet your needs. An alert will be placed on your clinical records to ensure all staff members are prompted and are able to respond correctly to your requirements.

If you need someone to support you at appointments, a British Sign Language Interpreter / advocate or support for those hard of hearing or deaf, either to via lip reading or the use of hearing aid / communication tools please let us know so we can arrange for this within the practice. The practice has a hearing loop on the reception desk, along with access to interpreter services both via an app on reception or on the telephone. We are now showing health promotion videos in our waiting room, which are both visual and with sound.

We have practice champions for the following, please ask at reception if you wish to speak to your champion:-  Dementia, Learning Disability, Carer, Cancer, LGBTIQA+.

The practice is committed to helping all our patients receive the best treatment and experience when accessing our services. So please inform us when you arrive for your next appointment or when you next visit the practice to allow us to make these changes for you.

Disabled Access

There is good wheelchair access to the entrance of the practice and all of our consultation rooms.

Disabled toilet facilities are available.

If you require help accessing the building, please press the intercom and a member of staff will come and assist you.

Should you have any other disability you need us to be aware of please let Reception staff know. All our staff members are happy to help you navigate your way through the surgery should you require any assistance.